EPOXY PAINT FAILURES
My Epoxy Paint Story
The UltraGuard Difference is a 100% Solids Swimming Pool Surface
- Better Than an Epoxy Paint
 Customer Epoxy Paint Grievance #1
I ran across one testimonial from an individual who, like myself had used COMPANY X paint. Three days after filling our pool, the paint blistered and started flaking off. See the attached photo.
We saved for three years to be able to afford to clean and paint our pool (ourselves). I am afraid it will be a while before we can repaint this horrid mess.
The COMPANY X paint we used is the Acrylic Aqua Kote. Can your pool finish be applied over this type of paint?
Thanks,
Jane
www.agapehands.com
P.S. please feel free to use my photo on your web site. This is COMPANY X Aqua Kote Acrylic Paint approximately one month after being
"freshly" painted.
Customer Epoxy Paint Grievance #2
"Ken, I just wanted to drop you a note to tell you how pleased we are
with your Ultraguard product. We are a small condo association in Fort
Myers, FL. In Feb 2007 we had our pool painted with COMPANY X
expoxy paint. In Dec 2008 the paint began to chalk and eventually starting
chipping off the walls and floor. Not wanting to make the same mistake twice we
started looking for another solution and found your web site. After applying
your Ultraguard product the pool looks like new again and we now have
some happy swimmers. I am enclosing some before and after pictures to
show what a defference a few days can make when using your product. Thanks
for help in solving our problem."
Dan Holliday - Fort Myers, FL
Customer Epoxy Paint Grievance #3
"I am writing you to let you know about one of your competitor’s
products. In June of 2005, after a week of internet research, I purchased
an “Epoxy Hi Build” pool paint from COMPANY X Paint in New
Jersey. We wanted to do something different with the look of our pool
so we painted the bottom of the pool paint a dark blue, the sides a sky
blue and the steps down the pool a bright yellow with “sun rays”
extending out into the bottom of the pool. We followed their preparation
and application directions to the letter. It was very impressive and we
received many complements from our friends and family.
A year later we began to notice that the paint was coming off in thin
layers. A week after the paint delaminating, we began to notice that the
bottoms of our feet were turning blue after only a few minutes
of walking in the pool. Having a concern that our 12 year old and other
children would be playing in the pool, we called COMPANY X Paint and explained
what had happened and that our primary concern was that the blue
on our feet could be some sort of “toxic” residue. The customer service rep assured us that it wasn’t toxic and that
this was the “first time” they had ever heard of this happening.
They asked us to send pictures so that they could verify what I was telling
them. Thereafter, I sent them pictures documenting the problems. The V.P.
emailed us and said he was going out of town for a couple of days and
would call upon his return. No one ever contacted us again. I called back
and they said that no one was around to help me at that time. No one ever
contacted us. I called again this year and got the same run around.
To make matters even worse, my wife’s brother visited our house
and was so impressed at the look of the pool that he purchased and applied
the same paint shortly after we did.
The bottom line is that as of June 2006, both our pool and my brother-in
–law’s pool and are out of use due to the defective paint
delaminating and the pigment rubbing off on the skin."
- John Engel - San Diego, CA
CLICK HERE FOR THE TRUE FACTS ABOUT EPOXY POOL PAINTS AND EHB COATINGS
Customer Epoxy Paint Grievance #4
Good morning Ken,
Thank you for your time last week, I found our telephone conversation
to be very enlightening and I greatly appreciate all of the information
that you gave me.
As I told you, we had recently painted our pool with COMPANY X
paint. We worked very hard to properly prepare the pool surface as per
the paint manufactures instructions. When we had finished, the pool was
absolutely beautiful. However, our joy was short lived! After following
the manufactures instructions for drying time, we filled our pool. Four
days after we filled it, the paint failed miserably! The failure was not
limited to just a few isolated spots in the pool, the entire paint job
is sluffing off!
We are a Hotel and we depend on our amenities to attract customers. All
of the other local Hotels have a pool and we lose business when we can
not compete because our pool is down. We have avoided closing down the
pool to this point because this is our busiest time of the season, but,
the failed paint is coming off so badly that I have lost one skimmer due
to it being plugged with paint chips and I have been unable to remove
the clog. Also, the pump and filter are taking a beating and I can not
get the flow rate up to where it should be.
I have spoken with a rep at COMPANY X and he asked me to
send him an e-mail and pictures. He told me that when he received them
that he would take the appropriate actions and would be in touch with
me. That was the first week of the month of June and I have still had
no reply from COMPANY X. I sent them another e-mail on 6-14
asking them to please acknowledge that they had received my original e-mail
and the pictures; I have still had no reply from them at all.
We will be adding our name to the plaintive list in the up-coming class
action law suit that is being brought against COMPANY X.
Sadly, it looks like our loses are going to be high due to the fact that
they seem to be ignoring us and have not responded to the problem that
they have created.
I am looking forward re-doing our pool with your Ultra Guard products
since they seem to offer superior protection and a 100% guarantee. The
fact that you walk your clients through each step of the process and require
control numbers; shows that you truly care about your products and the
satisfaction of your customers. Thank you! My only regret is that we did
not find, and use, your product in the first place.
I am attaching a couple of pictures of the failed COMPANY X
products in hopes that it will help prevent others from using an inferior
product and having to deal with such a mess!
Sincerely,
John Bell
Chief Maintenance Engineer
Butte War Bonnet Hotel
Butte, Montana
Customer Epoxy Paint Grievance #5
I am VERY interested in your product, Ultraguard, as I have an in-ground
pool (hybrid fiberglass I believe it is called) where the 1st 3 feet of
the sides are fiberglass, and the bottom is concrete. It slopes from 3
feet to 9 feet deep. I had an epoxy nightmare when repainting the bottom
of the pool 5 or 6 years ago. All I can say is I am very reticent about
refinishing the pool surface. I have let the finish come off during the
last 5 years by itself, and it is now coming to the point where the bare
concrete is showing through.
Gary Sanders - Central, MO
I coated my concrete pool with a two part epoxy system last year. I now
find that the blue color comes off from the surface on to my feet. If
I were to overcoat this pool surface with your pool surface system do
you warranty that your pool urface system will adhere to what I have and
that it will not chalk in the future ?
Customer Epoxy Paint Grievance #6
My pool service company recommended an Epoxy pool paint with a bond coat.
They felt this was the best material for our swimming pool interior considering
it was a 2-coat system and was superior to other Epoxy pool paints. It failed
the first year with blisters and delamination. It had a five-year warranty,
which they refused to honor. They claimed we had a high water table and the bond coat did not hold, causing the failure of the topcoat. The entire pool interior was redone with UltraGuard.
Thank goodness for UltraGuard.
Scott and Denise Miller - Langhorne, PA
Customer Epoxy Paint Grievance #7
 OK, I like your website
and the looks of your product. My pool is 30 years old, (HallMark
brand-20X40-Kidney shape)--Concrete bottom with 3/8" thick fiberglass sidewalls pannels. Originally
the bottom was plastered with white cement and marble dust but
metal tools were used in the finishing resulting in rust spots.
Our installer elected to paint the bottom and I was dumb enough
to let him. Bubbles developed in the sidewall and became numerous
over the yeard but have never seemed to leak and I painted over
the fiberglass on about the third painting,. I have painted numerous
times with rubber based *Benjiman Moore" paint and two years
ago I decided to try an Epoxy from COMPANY X. Another dumb
move on my part. Some blistering occured and chalking
started late into the first year. Color is deep blue and this
year the kids look like 'smurf' when they get out. I
developed a leak in the concrete late last year which I found
an fixed. I now have another that just started. I also have some
hairline cracks in the steps. I am concerned with the sidewalls,
namely the bubbles and also the gasket used between the pannels
(21 5/8"
stainless bolts hold each set of pannels together and the pannels
set approx 2" into pool bottom).
I am considering using your product either late Fall or early
Spring and am open to suggestions. If you suggest filling it in,
you will have to fight my wife.
 Customer Epoxy Paint Grievance #8
Last year I primed my pool with Gunzite 2 part primer, I
did all the prep work that was recommended, then painted
my pool with Olympic Zeron Premium Epoxy pool paint. The
pool looked great for about 6 months then it started to chalk
off and what a mess that is, my wife complained about the
soles of her feet being white as she emerged from the pool
and her footprints she left behind in the bottom of the pool.
Obviously we are very disappointed with this product.
Jesse Bradshaw
Palm Coast Florida
bradshaw5405@bellsouth.net
Customer Epoxy Paint Grievance #9
-------------- Forwarded Message: --------------
From: Dan <dan@vector13.com>
To: info@poolrestoration.com
Subject: Big Mistake
Date: Mon, 17 Mar 2008 15:59:41 +0000
Dear Sir - I contacted you last year while researching
which epoxy product to use to refinish my gunite pool. In
hindsight, I realize your response was 100% correct. I should
have listen to your expert advice. Your advice was to skim
coat the pool with cement to fill the holes, then apply
the epoxy product.
Foolishly, I listened to the
customer service people at Olympic who proposed an easier
solution because they had a "better" product.
I sent them pictures and explained in detail the condition
of my pool and they said their product would work. I
followed their prep and application instructions to the
letter and checked in with them throughout the process.
I ended up with a pool coating that still has deep
holes - see links
http://www.vector13.com/pool/IMG_0238.JPG
http://www.vector13.com/pool/IMG_0237.JPG
below. Olympic's response
after I invested thousands of dollars in materials and
labor - "...you'll just have
to live with it." It was a mistake to trust them.
If you have any thoughts or products that could help fix
this I would greatly appreciate hearing from you. Feel free
to use this email as a testimonial.
Thank you for your consideration.
Regards,
Dan Nemmers
Moorestown, New Jersey
Customer Epoxy Paint Grievance #10
From: "Kristine Freeland" <privateemail@hidden.none>
To: <info@poolrestoration.com>
Subject: Another remorseful story with someone else's paint
Date: Fri, 27 Jun 2008 00:22:01 +0000
Dear Sir,
I’d like to add to the list remorseful pool painters
in your blogs. I previously talked to you on the phone
but decided to cut costs and go with RAMUC Type A Chlorinated
Rubber white paint. We religiously followed prep, application
and dry time instructions. We were thrilled with the results
initially - but within one month (after filling the pool)
blisters started popping up everywhere ranging in size
from a pin head to an M&M. The pool walls and floor
feels like brail or bubble wrap, depending on the location.
As you can see from the photos (from a distance) it looks
beautiful – and still does. However, up close and
personal just breaks my heart. I was planning a pool re-opening
party but now I’m embarrassed to think about having
to tell people “no popping or picking the blisters!”.
Can we recover from this tragedy
by using your product? Would we need to sandblast 100%
of the existing rubber paint off? I’m beginning to feel like we just need
to bite the bullet and hire someone to PebbleTec or re-plaster
but I can’t give up on a paint product solution.
Please advise.
Thank you,
Kristine Freeland - Warner Robins GA
Customer Epoxy Paint Grievance #11
 Hi Ken:
I
live on the gulf coast of Mississippi and
my pool got hammered from hurricane Katrina. I
purchased epoxy pool paint and primer from Leslie pool
stores. I followed all the directions for
preps listed on the paint can. This paint
was supposed to last for eight years. After
only 3 years the paint has failed, see
the attached pictures. This time I am using
ultraguard. I am confident I will see 100%
improvement.
Thanks for all your help.
Larry
Smith
Customer Epoxy Paint Grievance #12
I purchased a home in 2003 with a 30 year old
pool. The pool plaster was stained and pitted.
After a couple of years we decided to refinish
with a COMPANY X brand epoxy
Hi-Build. After fixing any problems with the
plaster and following the prep exactly as outlined
for the product we painted the pool. Within a
few months I noticed blisters in the paint. When
we opened the pool the following year if you
ran your hand over the surface if would feel
as if the pool was coated in bubble rap. Because
of the cost of another do-over we made the best
of it even though the surface looked pretty bad.
Last year the chipping of any spot that had blistered
was so bad it was clogging up the automatic pool
vacuum and the pump filters.
I knew that I had to repair the pool but I wanted
to make sure I was not just pouring more money
down the drain. I researched products on the
Internet and went with Ultraguard. Ken was very
helpful in making phone contact with me every
step of the way. In fact he demands it. He answered
every question and talked me through every step.
I would highly recommend Ultraguard to anyone
who needs to make an old pool look new.
Thank You,
Bill Mize - Knoxville Tn
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